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DispatchHealth President Erin Bartley will become CEO on Nov. 1, following a strategic reset that narrows the company’s role in emergency room-alternative care. The company is ending its stand-alone, payer-facing model and focusing on technology, care coordination and clinical services delivered with health system partners; it has not disclosed how many workers were laid off.
DispatchHealth has named President Erin Bartley its next CEO, effective Nov. 1, as the company steps back from its stand-alone, payer-facing emergency room-alternative model and refocuses on helping health systems provide complex care at home. The operational reset includes ending relationships with six health systems and layoffs whose scale the company has not disclosed.
Bartley will succeed Jennifer Webster, who has led the company since 2023. DispatchHealth also announced that Brian Ko will join as chief financial officer. Bartley joined DispatchHealth as chief operating officer in 2025 after serving in the same role at Medically Home. The companies merged in 2025, creating what the source report described as the country’s largest provider of the hospital-at-home model.
In an interview with Home Health Care News ahead of the CEO announcement, Bartley said DispatchHealth now aims to act as an infrastructure layer for complex care at home. The company will continue some emergency room-avoidance services, but as an extension of health systems rather than as a full-service provider that manages the entire patient pathway. Health system partners will take responsibility for ordering clinicians and, in the new approach, patient selection and onboarding.
The company’s offering combines several service layers: proprietary technology, coordination with community providers and clinical care delivered by DispatchHealth staff. Bartley told Home Health Care News that about 40% of active customers use technology-only agreements, while about 60% use care delivery network management. Direct clinical services reach roughly one-third of the customer base. These categories overlap, she said, so they do not represent separate portions that add up to the whole business.
A New Role in Hospital-at-Home Care
The reset changes who DispatchHealth serves and what it is responsible for. Rather than independently contracting with payers and managing patient access, the company is placing health systems at the center of the model, supplying technology, operational coordination and, where needed, clinicians who provide care in patients’ homes.
That distinction matters to hospitals and patients because it shifts key decisions—including patient selection and referral pathways—toward health system partners. For DispatchHealth, the strategy also narrows its focus to areas Bartley identified as company strengths: home-based clinical teams and the technology supporting their work. Whether the approach can support sustainable growth depends in part on partner demand and the ability to show that complex home care creates value for payers, employers and members.
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From Direct Care to Enablement
DispatchHealth, based in Denver, built its business around delivering medical care at home for people with serious health needs. Its 2025 merger with Medically Home brought together two hospital-at-home businesses. The current reset follows a period in which the company operated both through payer relationships and in partnership with health systems.
Bartley told Home Health Care News that DispatchHealth had already exited many markets built entirely around direct payer contracting and direct-to-consumer care. The remaining business included partnerships where the company still maintained a dual approach. Under the new strategy, some existing arrangements have shifted to services that fit the health-system focus, while others have ended. The company is also moving toward agreements in which partners use its platform with their own clinical teams or rely on DispatchHealth to coordinate community-based providers, including home health agencies and mobile imaging services.
Bartley said reimbursement pressures contributed to the change, but she cautioned against placing responsibility solely on payers. She said the industry also needs stronger evidence that complex care delivered at home generates savings for health plans, employers and members.
“Everybody is, if you will, fighting for their fair share of the healthcare dollar. And I would say we don’t always see the payers making the same kind of investments that they may have once made.”
— Erin Bartley, speaking to Home Health Care News
Layoff Scale and Business Results
DispatchHealth has not disclosed how many employees were laid off or provided a detailed accounting of the financial effect of the reset. The company also has not publicly specified how much revenue its technology, network coordination and direct clinical services each generate.
It remains unclear how quickly customer relationships will shift toward technology-only or coordination agreements, and how many existing health system partnerships will end rather than move to the new model. Bartley’s comments describe the company’s current customer mix and intended direction, but do not provide a timeline or quantified targets for future changes. The source report also does not detail the evidence DispatchHealth will use to demonstrate savings or how those results will affect payer investment.
Bartley Takes the CEO Role
Bartley is scheduled to take over as CEO on Nov. 1, 2026, with Brian Ko joining as CFO. The next test will be how DispatchHealth carries out the reset across its active partnerships: which services health systems adopt, where the company supplies its own clinicians, and how many partners use the platform without those services.
Further updates on staffing, customer agreements and the company’s results would clarify the scale and progress of the change. For now, DispatchHealth has described its strategic direction but has not announced detailed performance targets or a timetable for changing the mix of its business.
Key Questions
Who is DispatchHealth’s incoming CEO?
Erin Bartley, currently the company’s president, is set to become CEO on Nov. 1, 2026. She joined DispatchHealth as chief operating officer in 2025 after holding that position at Medically Home.
What is changing in DispatchHealth’s business?
The company is discontinuing its full-service, payer-facing emergency room-alternative model and focusing on supporting health systems with technology, care coordination and, in some cases, its own clinical teams.
How many employees were laid off?
DispatchHealth has not disclosed the number of employees affected. The source report confirmed layoffs as part of the restructuring but did not provide a total.
Bartley told Home Health Care News that about 40% of active customers have technology-only agreements. Around 60% use care delivery network management, and direct clinical services reach roughly one-third of customers; the categories overlap.
Source: homehealthcarenews.com
